- Suffolk County Council – Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid
- £39,513 - £45,595 per annum (pro rata if part time)
- 37 hours per week - Flexible working options available
- Permanent
As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Resolution and Tribunals Officer you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
You will:
- work with children, young people and their families to find a solution which will provide the most appropriate outcome for the child or young person.
- represent the Local Authority at mediation meetings with families to resolve as far as possible disputes and disagreements specifically regarding SEND.
- support and partake where necessary in the instruction of counsel and subsequent process for SEND Tribunals.
- be expected to follow up on all Tribunal Orders to ensure full compliance with the Children and Families Act 2014 and The Tribunal Procedure (First-tier Tribunal) (Health, Education and Social Care Chamber) Rules 2008.
- liaise with colleagues and professionals in Health, Social Care and Education access teams to ensure effective joint working.
You will need to
- have a passion for making a positive difference in Suffolk.
- have a strong commitment to fairness, Equality and Diversity
- bring creativity to their work through innovation and openness to change.
- be committed to listening to Children and their Families and to working collaboratively with them.
- have the ability to clarify risks and concerns and focus on solutions to create a climate in which change can happen.
- have an in depth knowledge of relevant legislation, regulations and guidance as appropriate to role.
You can view a full list of requirements in the Job and Person Profile (docx).If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The Special Educational Needs and Disabilities (SEND) Services team works closely with families, schools, and other professionals to assess children's needs and develop Education, Health and Care Plans (EHCPs). The service manages a wide variety of work, such as, reviews of EHCPs, arranging commissioned provision, consultations for mainstream and specialist placements.
The service now operates within several focused teams with strong cross team working and a commitment to ensuring all contribute to service wide priorities.
The Resolution and Tribunal Team oversee all work relating to appeals, mediations and tribunals. They aim to seek resolutions as soon as possible, working closely with parents, carers and other professionals involved. They inform ongoing service developments, checking that lesson learnt through their work are shared and appropriately acted upon.
We work alongside; Special Education Services, SEND Funding and Provider Services and Educational Psychology and Therapeutic Services, Social Care and Health and we are all dedicated to helping children and young people achieve their individual outcomes.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Holly Bridges (Resolution and Tribunals Team Manager) for a casual conversation. You can reach them by emailing Email or calling 01473265556.
How to apply
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe a situation where you had to clarify risks and concerns in a complex case. How did you approach the situation, and what solutions did you propose to create a positive outcome?
2. How do you stay updated with relevant legislation, regulations, and guidance in your field? Can you provide an example of how you applied this knowledge in your previous role?
3. Have you ever represented an organisation at mediation meetings or tribunals? Can you describe your experience and the outcome of the mediation or tribunal?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or Email
Closing date:11.30pm, 8 April 2025
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
Proud member of the Disability Confident employer scheme
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