Enquiry Management & Systems Coordinator

Job in Point none none none

job specification

none

$ 0

none none none none none 2025-04-08 none

Enquiry clerks

The Admissions team at the University of St Andrews provides professional marketing, outreach and access, and student recruitment and admissions services to identify and attract the most academically talented students from across Scotland, the rest of the UK, Europe and wider overseas.

This role sits within the Systems, Administration and Operations portfolio, underpinning the admissions process from the point of first contact throughout the enquirer, applicant, offer holder to entrant journey, and works across all areas of Admissions business including marketing, recruitment, enquiries and events and visitor/applicant experience.

This exciting role has a focus on coordinating enquiry management, providing enquirers with the knowledge and signposting to make an informed decision or take the next step of their journey to come to St Andrews e.g. book an event, make an application, accept an offer. They have oversight and coordination of multiple enquiry channels including email, webform, live-chat, telephone, in person.

The roles looks for a competent system and data user with the ability to develop and enhance our Admissions systems, modernising our administrative processes and maximising the potential of our systems in supporting both the University and student recruitment business objectives. The postholder will be responsible for using systems and automation to work more efficiently, driving improvements and introducing new streamlined processes across different areas of Admissions function. They will ensure colleagues have real time visibility of data and insight to enable monitoring/reporting, facilitating portfolio priorities to be achieved. Attention to detail in the accuracy and quality of the work produced is vital.

Key to this position is an enthusiasm to innovate, explore customer-focused, systems-based solutions to create efficiencies, and a can-do approach to problem solving and an openness to new ideas on ways of undertaking tasks. Experience of working in an administrative environment with a high level of organization skills with the ability to work under pressure. Experience using CRM systems and/or events would be desirable but not essential.

Employees of the University have access to a wide range of staff benefits including:
• Annual leave of 30 days, plus 5 public holidays
• Financial contribution to relocation
• Membership of the S&LAS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate
and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and
subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for
staff, access to training and development opportunities including LinkedIn
Learning, access to library facilities, salary sacrifice scheme
• A range of wellbeing initiatives including membership of Peppy, a health
application that connects staff to expert practitioners and personalized support on
health matters

Further information and informal enquiries may be directed to Claire Doherty, Assistant Director (Admin, Systems, Ops) email: Email, Tel: 07736770907

Applications are particularly welcome from, people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.

Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ Disabled and Neurodiverse staff and supporting networks including the Staff BAME Network; Staff with Disabilities or Neurodiversity Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online:
In accordance with the new immigration rules, it is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers. The University encourages all interested candidates to apply regardless of nationality and all applications received are assessed against the essential and desirable criteria listed in the further particulars. The successful candidate will have to demonstrate their right to work in the UK prior to commencing employment and where required, obtain the right to work in the UK without relying on University sponsorship. Information on other visa options is available at or by contacting our HR Immigration Team on Email.

This post will/may be primarily based at the Admissions Office, St Katharine’s West, St Andrews

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Enquiry Management & Systems Coordinator

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