Jobmonitor. Search results for Telephone switchboard operators

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Displaying 1-35 of 35 results.
  • Company Santander in Leicester
    23.10.2019

    As a Digital Banking Advisor you'll be the first point of telephone contact for our customers. You will be supporting and answering any questions on our range of digital products, from online banking to Apple Pay.Informs existing and potential customers on any immediate action to be taken and refers the matter to a more senior member of staff if necessary.Wage, starting salary £16,695 which could rise to £17,574 after 12 months, subject to successful performance + £1,000 fully flexible Shift Premium + £500 Flexible Benefits Allowance + annual performance related bonus of circa £1,200.The natural ability to treat each customer as an individual and deliver a tailored response.Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes.The confidence ...

  • Company TELEPERFORMANCE in Other
    23.10.2019

    Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. You may also be involved with communicating with our customers through other channels such as email, web chat and social media.Start Date: 11/11/19 Shifts: Flexibility Required between 8am - 6pm Monday to Friday.Training: 3 Weeks: Monday to Friday 9am to 5.30pm. Salary: Up to £17,076.80.Good communication and keyboard skills.Wage Details: Up to £17,076 per annum....

  • Company TELEPERFORMANCE in Other
    23.10.2019

    We are looking for target driven candidates to join our fast paced contact centre team. You will be required to have the desire and determination to achieve your personal targets.Salary: up to £18410 (OTE) per annum.Contract: Permanent Full Time (37.5 per week).Shifts: Rotational Shifts between the hours of 8am and 7pm Monday to Friday, plus rotational Saturday 8am - 4pm start date 4th Nov.PC literate with good typing skills and ability to use basic Microsoft Office packages.Strong negotiating skills with a passion for Sales.Wage Details: up to £18410 per annum....

  • Company TELEPERFORMANCE in Other
    23.10.2019

    You will be working for an exciting and innovative Market Leading Energy company, providing customers with great customer service. Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. The primary purpose of the Customer Service Advisor is to take inbound customer calls however our client also requires some up-selling and promotion of add-on products during these calls.Up to £17, 076.80 Per Annum pro rataPermanent start 4/11/19Shifts: Fully flexible between 8am-8:30pm, Monday-Friday; 8am-6:30pm Saturday.Training: 3.5 weeks, Monday- Friday, 9am-6pm.Good keyboard skills and willing to learn.Wage Details: See other information....

  • Company Sendmybag (NI) Ltd in Other
    23.10.2019

    Responding to enquiries and actively solving problems for customers around the world. A typical day may include time on the phone, answering e-mails and responding to live online chat enquiries. May be asked to perform other duties as required.The shift associated with this job includes working; Thursday, Friday, Saturday, Sunday and Monday. Your days off will be Tuesday and Wednesday. Your shift will not typically start before 7am or finish after 9pm.Applicants are expected to be able to quickly and accurately construct email and online chat responses. Applicants should have English and Maths GCSE grades A-C (or equivalent). If you do not have GCSE or equivalent qualifications but believe you do operate at or above our minimum qualification level, feel free to apply ensuring references fr...

  • Company David Kennedy Recruitment in Ireland
    23.10.2019

    My client one of the world's largest & most successful BPO's are bringing in a CX Analytics Analyst to their Belfast centre of excellence. The CX Analyst will lead the analytic strategy in support of call centre performance and CSAT data in support of operational improvement initiatives. This position works within an Analytics team to assess processes that have an impact on CSAT scores or other key metrics and on the design and implementation of initiatives to improve those scores. The Senior Analyst Operational Performance Analytics will interpret performance trends, identify root causes behind the trends, and then contribute to the development of performance improvement efforts.Requirements:Previous Contact Centre experience;Experience interpreting data and presenting process improvement...

  • Company David Kennedy Recruitment in Other
    21.10.2019 Updated on: 22.10.2019

    DKR are delighted to invite applications for the position of Team Leader for a new client who specialises in Education/certification. The role is based out of our new state of the art facility in the heart of Belfast City Centre, Great Victoria Street.  Reporting in to the Operations Manager, the successful candidates will lead a team of 15+ inbound customer support agents independently, ensuring targets and KPI's are met and strive to exceed customer/client expectations.  Floor management (Adherence), MIS, Reporting and Compliance management.Call monitoring to ensure quality, compliance and excellent customer service.Coaching and providing feedback.Manage break schedule adherence.Manage absenteeism and attrition and analyse and report on trends.Answer escalated calls as per call flow proc...

  • Company David Kennedy Recruitment in Other
    21.10.2019 Updated on: 22.10.2019

    David Kennedy Recruitment are delighted to be recruiting for the position of Customer Service Executives for a new client who specialise in media/publishing. The role is based in their new state of the art facility in the heart of Belfast city centre.The successful candidates will provide inbound customer support via telephone, email and chat.The Role:Answer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level.First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of custo...

  • Company BT Contact Centre Enniskillen in Other
    21.10.2019 Updated on: 23.10.2019

    Taking calls from customers who may have connection issues, billing queries or technical faults. To develop specialism in your area so that you are more likely to resolve customers issues quickly and effectively at first call and in a time efficient manner.22 days' paid annual leave. A contributory pension and share save scheme. Free BT Broadband and discounts on BT products, BT Mobile and BT TV. Discounted retail vouchers.Excellent listening skills.Troubleshooting and problem-solving skills.A genuine passion for customer service.A professional telephone manner.Resilience, understanding and patience.Effective time management.An openness to feedback and confidence working with others.Have a natural flair for conversation, genuine empathy and the resilience to address customer issues call af...

  • Company Concentrix in Reach
    21.10.2019 Updated on: 22.10.2019

    Engage with customers to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns. Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions.Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets. Demonstrate...

  • Company Concentrix in Other
    21.10.2019 Updated on: 22.10.2019

    Answer and respond to inbound calls, emails, and website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.Provides help and clear direction to consumers on follow-up actions to be taken for resolution.Escalates to internal and external persons in accordance with process direction i.e. - to Escalation owner on team, fulfilment and client when appropriate.Provides customers with follow-up action to be taken and documents in CRM.Remains knowledgeable of performance requirements, brands/product and process documentation.Achieves specified performance goals and knowledge of all tools used in the process.Relocation support available.Fluency in written and spoken English and French.Exceptional customer service s...

  • Company Concentrix in Reach
    21.10.2019 Updated on: 22.10.2019

    Engage with customers to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns. Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions.Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets. Demonstrate...

  • Company Delegate International in Ireland
    19.10.2019 Updated on: 21.10.2019

    This is a fantastic opportunity for a Swedish-speaking tech enthusiast to join a strong multinational company in lovely Cork, Ireland Duties & ResponsibilitiesHandling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.Taking ownership to resolve the customer issue.Displaying a high level of customer service during support to achieve high customer satisfaction scores.Adhere to escalation procedure in case of any escalationsManage a queue of varied customer tickets. Must be flexible, adaptive, and able to follow and contribute to potential directional changes.Achieve high customer satisfaction, phone, productivity and other individual and team targets in our client's top support environment.Flexibility and ambition to assi...

  • Company Delegate International in Other
    19.10.2019 Updated on: 21.10.2019

    You will be required to monitor the quality and content, applying rules and guidelines as determined by the client to ensure accurate communication to jobseekers. You will also need to report all feedback of the client experience and help improve the experience.Wage: 27500 Euros per year.Full fluency and proficiency in Dutch and fluency in English.Experience in a content moderation, quality or call centre role is desirable.Excellent communication skills including verbal, written and listening skills.Able to communicate complex concepts and issues effectively, using appropriate language and tone.Strong attention to detail, organisation skills and clearly document work performance.Ability to be coach and use feedback.Proficiency in Google G Suite or Microsoft Office Suite.High School Educati...

  • Company TELEPERFORMANCE in Other
    19.10.2019 Updated on: 22.10.2019

    Your role would involve acting as the first point of contact for customers via telephone and handling everything from general enquiries to customer resolution. You may also be involved with communicating with our customers through other channels such as email, web chat and social media.Start Date: 21st  October 2019Shifts: Flexibility Required between 8am-6pm Monday-FridayTraining: 3 Weeks Monday-Friday 9am-5:30pm Fully Paid (Training is Full-time and mandatory).Salary: Up to £17,076.80Customer service experience desirable.Wage Details: Up to £17,076.40 per annum....

  • Company Recruitment SSC on behalf of HSCNI in Meridian
    19.10.2019 Updated on: 23.10.2019

    Be employed on a BT Meridian 1 switchboard with up to 15,000 Extensions.Operate a Screen Based Console with Dirigent Software.Take appropriate action with regard to Medical Gas and Fire Alarm systems.Implement emergency procedures for Blood and Pathology Freezer Alarms.Provide Minicom service for Deaf and Speech Impaired persons.Record and issue private telephone call details.Please visit to see Job Description and Personnel Specification.Experience in the use of a BT Meridian 1 switchboard or other large PABX Telephone System.Minimum 1 year Telephonist Experience.Please visit to see Job Description and Personnel Specification.Wage Details: £16,943 - £18,309 per annum....

  • Company David Kennedy Recruitment in Other
    19.10.2019 Updated on: 23.10.2019

    You will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems. Facilitate or escalate customer issues and complaints, both internally and externally.Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers. Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers. Liaise with Various Helpdesks, Client and Third Party Service.Providers escalating through these...

  • Company Grafton Recruitment in Other
    19.10.2019 Updated on: 23.10.2019

    The Role:Sales duties.Answering calls.Customer care.Hours:Initially Monday-Friday 9am-5.30pm and then you will move to a shift pattern once you have completed training which will last for 5 weeks.5 days between Monday-Friday 8am-7pm. Saturday 8am-4pm.  Saturday will be on a rota basis and you will get a day off during the week.(Shift Pattern Monday-Friday 8am-4.30pm, 9am-5pm, 10am-7pm Sat 8am-4pm).You will get paid a basic salary and have an opportunity to earn a bonus as well as an opportunity to progress, child care vouchers, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.Requirements:Have a passion for Sales or Customer Service.IT Literate and able to use MS Offices packages.Hard working with a positive attitude.Excellent communication ski...

  • Company Concentrix in Reach
    18.10.2019 Updated on: 18.10.2019

    Engage with customers to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns. Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions.Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets. Demonstrate...

  • Company David Kennedy Recruitment in Other
    13.10.2019 Updated on: 15.10.2019

    As a leader at our international Customer Service Center in Spain you will work with over 200 employees. You will have an opportunity for both personal and professional development.Key responsibilities:Responsible for planning and executing the daily operations securing that all customer communication is handled efficiently and professionally following Best Practice.Ensuring delivery of high results and achievement of KPIs through professional, motivating and strong leadership.People management, including handling all staff issues (onboarding, performance management, deviation handling, off boarding, etc.)Ensuring that routines and procedures are always followed, with a focus on identifying possibilities for improvement.Wage: 30,000 EUR per annum OTEMy client are interested in looking for ...

  • Company Sendmybag (NI) Ltd in Other
    13.10.2019 Updated on: 15.10.2019

    Taking customer orders, responding to enquiries and actively solving problems for customers around the world. A typical day will include time on the phone, answering e-mails and responding to live online chat enquiries. May be asked to perform other duties as required.This role operates a rotating shift, including shifts to 10pm. Due to the seasonal nature of our business holidays are restricted from June - September, typically you will be able to book 1 week off during this period but it is not always possible.Applicants are expected to be able to quickly and accurately construct email and online chat responses. Applicants should have English and Maths GCSE grades A-C (or equivalent). If you do not have GCSE or equivalent qualifications but believe you do operate at or above our minimum q...

  • Company Concentrix in Other
    11.10.2019 Updated on: 14.10.2019

    We currently have full time Outbound Sales opportunities within our Maysfield site located in Belfast city centre. As an Outbound Sales Advisor, you will work on behalf of O2 UK. You will be contacting existing O2 customers and offering them, products, services and discounts for their loyalty and providing top class customer service.We are looking for people who have 6-12 months' proven sales experience working within a target driven environment and are able to demonstrate resilience, determination and teamwork.Wage Details: £21,300 per annum (+ bonus)....

  • Company Concentrix in Other
    11.10.2019 Updated on: 14.10.2019

    Your day to day role:Providing a high level of professionalism and customer service for a world leading brand.Handle and respond to inbound phone calls and email inquiries.Research and resolve inquiries verbally, in writing and online.Maintain and promote a positive attitude whilst meeting productivity goals.Maintain high levels of confidentiality.Work as part of a friendly welcoming multilingual team.Relocation support available.Fluency in written and spoken English and Danish.A minimum of 3 months experience in a customer service environment.Experience with Microsoft Office and good working knowledge of internet. The ability to learn and adapt to new software.Experience of working in a team environment.Able to communicate effectively on the phone, with active listening and clearly speaki...

  • Company Concentrix in Other
    11.10.2019 Updated on: 14.10.2019

    Our client is a leading name in online payments and eCommerce.Your day to day role:Providing a high level of professionalism and customer service for a world leading brand.Handle and respond to inbound phone calls and email inquiries.Research and resolve inquiries verbally, in writing and online.Maintain and promote a positive attitude whilst meeting productivity goals.Maintain high levels of confidentiality.Work as part of a friendly welcoming multilingual team.Relocation support available.Fluency in written and spoken English and Norwegian.A minimum of 3 months experience in a customer service environment.Experience with Microsoft Office and good working knowledge of internet. The ability to learn and adapt to new software.Experience of working in a team environment.Able to communicate e...

  • Company Concentrix in Other
    11.10.2019 Updated on: 14.10.2019

    Our client is a leading name in online payments and ecommerce. Your day to day role:Providing a high level of professionalism and customer service for a world leading brand.Handle and respond to inbound phone calls and email inquiries.Research and resolve inquiries verbally, in writing and online.Maintain and promote a positive attitude whilst meeting productivity goals.Maintain high levels of confidentiality.Work as part of a friendly welcoming multilingual team. Relocation support available.Fluency in written and spoken English and Dutch.A minimum of 3 months' experience in a customer service environment.Experience with Microsoft Office and good working knowledge of internet. The ability to learn and adapt to new software.Experience of working in a team environment.Able to communicate ef...

  • Company Concentrix in Other
    11.10.2019 Updated on: 14.10.2019

    Your day to day role:Providing a high level of professionalism and customer service for a world leading brand.Handle and respond to inbound phone calls and email inquiries.Research and resolve inquiries verbally, in writing and online.Maintain and promote a positive attitude whilst meeting productivity goals.Maintain high levels of confidentiality.Work as part of a friendly welcoming multilingual team.Relocation support available.Fluency in written and spoken English & Swedish.A minimum of 3 months' experience in a customer service environment.Experience with Microsoft Office & good working knowledge of internet. The ability to learn and adapt to new software.Experience of working in a team environment.Able to communicate effectively on the phone, with active listening and clearly speaking...

  • Company Concentrix in Timberland
    11.10.2019 Updated on: 14.10.2019

    We are hiring now for Customer Service Advisers on behalf of VF and its diverse portfolio of iconic lifestyle brands, which include Vans, The North Face, Timberland, Wrangler and Lee. Communicating with customers by telephone, email and online to provide outstanding service.Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.Discussing new products and managing multiple tasks to promptly resolve customer queries.Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.Updating systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.Relocation support available.P...

  • Company Concentrix in Timberland
    11.10.2019 Updated on: 14.10.2019

    We are hiring now for Customer Service Advisers on behalf of VF and its diverse portfolio of iconic lifestyle brands, which include Vans, The North Face, Timberland, Wrangler and Lee. Communicating with customers by telephone, email and online to provide outstanding service.Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.Discussing new products and managing multiple tasks to promptly resolve customer queries.Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.Updating systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.Relocation support available.P...

  • Company Concentrix in Timberland
    11.10.2019 Updated on: 14.10.2019

    We are hiring now for Customer Service Advisers on behalf of VF and its diverse portfolio of iconic lifestyle brands, which include Vans, The North Face, Timberland, Wrangler and Lee. Communicating with customers by telephone, email and online to provide outstanding service.Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.Discussing new products and managing multiple tasks to promptly resolve customer queries.Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.Updating systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.Relocation support available.P...

  • Company Delegate International in Other
    11.10.2019 Updated on: 13.10.2019

    Using empathy/positive language when answering questions while customers browse our website. Helping each customer find their ideal car. Spotting opportunities to provide information that your customer may require at a later stage. Dealing with requests between booking and pick-up. Conducting post-travel investigations after the rental has finished. Consistently create encouraging experiences for our customers, whether they¿re booking online/over the phone.You will need to be curious, creative and capable of critical thinking.Our ideal candidate: Is able to communicate freely in French with working level of English.Is passionate for providing the best customer service.Takes ownership of their work and multi-tasks well.Is a problem solver and is able to flex to different customer profiles.W...

  • Company Delegate International in Ireland
    10.10.2019 Updated on: 11.10.2019

    For our client based in Cork/Ireland we are looking for a Network Support Specialist to work in a challenging  environment supporting the entire home product line via multiple communication methods all in a professional and timely manner. Hands on training is provided using e-learning tools as well as a live lab environment.Duties & ResponsibilitiesHandling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.Displaying a high level of customer service during support to achieve high customer satisfaction scores.Adhere to escalation procedure in case of any escalations27000 Euro grossFluent Danish and EnglishA good mix of ...

  • Company Fusion Heating Ltd in Other
    03.10.2019 Updated on: 03.10.2019

    Outbound call handling to prospective customers selling our full range of services.Processing works orders via our company database.Scheduling of work to Engineers in line with their relevant skill sets.Timely communication with Engineers and contractors regarding changes to workload on a day to day basis.Customer communication - both outbound and incoming call handling, regarding dates/times of works.Customer invoicing through the database.Processing customer payments - cash, cheque and debit/credit card payments.Dealing with customer queries in an efficient and pro-active manner.Working on and maintaining our internal database.Working to the established Fusion Heating procedures to ensure smooth running of all interlinking parts of the business.Compliance with all GDPR regulations.Any ot...

  • Company Concentrix in Other
    03.10.2019 Updated on: 05.10.2019

    Concentrix work with the worlds leading maker of snacks, biscuits, chocolate and candy. You will be the initial contact for consumer feedback. This involves troubleshooting, researching solutions, and providing resolutions to consumer problems. Answer and respond to inbound calls, emails, and website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.Provides help and clear direction to consumers on follow-up actions to be taken for resolution.Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, fulfilment and client when appropriate.Provides customers with follow-up action to be taken and documents in CRM.Remains knowledgeable of performance requ...

  • Company Concentrix in Other
    01.10.2019 Updated on: 03.10.2019

    Answer and respond to inbound calls, emails, and website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.Provides help and clear direction to consumers on follow-up actions to be taken for resolution.Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, fulfilment and client when appropriate.Provides customers with follow-up action to be taken and documents in CRM.Remains knowledgeable of performance requirements, brands/product and process documentation.Achieves specified performance goals and knowledge of all tools used in the process.Relocation support available.Fluency in written and spoken in English and German.Exceptional customer service ...

  • Company Concentrix in Other
    01.10.2019 Updated on: 03.10.2019

    Answer and respond to inbound calls, emails, and website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.Provides help and clear direction to consumers on follow-up actions to be taken for resolution.Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, fulfilment and client when appropriate.Provides customers with follow-up action to be taken and documents in CRM.Remains knowledgeable of performance requirements, brands/product and process documentation.Achieves specified performance goals and knowledge of all tools used in the process.Relocation support availableFluency in written and spoken in English and Swedish.Exceptional customer service ...

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