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Company Capita plc
in Hope
09.06.2024 Updated on: 09.06.2024
The EUS Engineer works as part of a large team providing support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution. What you will be doing:-Taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution-Completing approved work requests accurately within the agreed SLA-Performing administration of software distribution, desktop security and remote support tools and utilities-Installing, configuring, and ensuring the on-going usability of deskto...
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