29 Jobs found for job customer-experience-officer in United Kingdom

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.Want to be part of this? We’re currently recruiting for a Housing Support Officer to join our Housing Support team.What you’ll achieve in the role:The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes.Key responsibilities include:Assessing new referrals to establish what customer support is required to enable them to live independently.To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and...

About our OrganisationThe Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most..About the OpportunityWe are looking for an Awards Officer to support the customer service delivery of our Food For Life Award scheme for schools and nurseries. You will be responsible for delivering the customer service processes that support our settings to achieve...

Your new roleHere at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP) for the Midlands. The successful candidate will be based at our Central Birmingham office, however here at National Highways, we have a hybrid working approach, meaning the role will include a combination of attending the office and other National Highways offices / sites 40% of the time, along with agile working from home. The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakehold...

CONCIERGE SECURITY OFFICERDorchester Temporary to Permanent (At client’s discretion) 12 hour shifts 07.00am to 19.00pm and 19.00pm to 07.00am4 shifts on and 4 shifts off£12.25 per hour Weekly PaidIMMEDIATE STARTDo have security experience and looking for a new role?Strong customer service skills?Reliable and hard working?We are recruiting for CONCIERGE SECURITY OFFICER to join our client on a temporary on-going basis. For the right candidates this could lead to a permanent position at the client’s discretion. You will ensure the safety and security of the building and its occupants.• Key holder – Opening and closing • Monitoring the entrance and exit points, identifying potential security threats, and taking appropriate action to prevent them. • Welcome the guests, customers, and staff of ...

Home Ownership Recovery Officer - Basildon Borough CouncilBasildon Borough CouncilTemporary (3 months), Full Time£13.07 PAYE / £16.37 Umbrella Per HourLocation: BasildonClosing Date: 2nd June 2024 Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit into their temporary Home Ownership Recovery Officer role. Please note, this role is full-time on a temporary contract until 30/09/2024. Working hours: 36.25 per week - 9.00am - 5.15pm, with the expectation of being in the office a minimum of 2 days per week. The roleThe post holder will work within the Home Ownership Team who will be responsible for the billing and collection of Service Charges, Major Works, District Heating usage/Standing Charge, Shared Ownership Rent Collection and Housing Sundry Debtors. T...

Job Title: Customer Resolutions Officer Location: Southwark, SE1Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday)This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience. Key Duties -Investigate and respond to customer feedback and complaints with compassion and impartiality within our timescales.Ensure all customers receive an equal experience and opportunity to give feedback, and tailor the service to meet the diverse needs of individuals.Take ownership of challenging messages and difficult conversati...

Job Title:Community Support OfficerSalary:£30,417 per annum plus Essential Car User AllowanceLocation:Stafford with hybrid workingHours:37 hours per week, fixed term contract for 6 monthsWe currently have an exciting opportunity for a Community Support Officer to join our Homes Plus Community Safety team on a full-time, fixed term basis for 6 months. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.The roleAs a Community Support Officer, you will provide housing related support to customers deemed as high risk of personal harm or tenancy failure in order to help them maintain tenancies and remain safe in their home.You will be able to work under pressure and have experience in working with internal and external par...

AdvertEDUCATION, LEISURE AND HOUSINGKGS Sports FacilitiesLeisure Assistant10 hours per weekPermanent£28,822 - £29,162 pro rata / £14.94 - £15.12 per hour (including Shift Allowance and Distant Islands Allowance)A Leisure Assistant is required to assist in carrying out the operational procedures of the KGS Sports Facilities.You should have experience in dealing with the public and excellent customer care skills are essential. You will be required to ensure an excellent standard of cleanliness and an awareness of Health and Safety requirements is essential.The successful candidate will be expected to have a flexible approach to working hours.You should have a good general standard of education including literacy and numeracy and an HSE First Aid qualification would be an advantage. Other ess...

Exciting Opportunity - Town Maintenance Officer (Totnes)Salary: £30,825 - £33,945 per annum Contract: Permanent, Full Time Totnes Town Council is seeking a highly motivated and experienced Town Maintenance Officer to join our dedicated team. This is a hands-on role responsible for the upkeep and management of the Council's premises, grounds, and the general appearance of the town.Key Responsibilities:- Carry out general property maintenance and repair work- Oversee and delegate tasks to the Maintenance Assistant- Ensure compliance with Health & Safety regulations- Provide excellent customer service to members of the public, local traders, and partner organisations- Utilise problem-solving skills to address maintenance issues- Perform physical tasks, including handling heavy loads and worki...

Job title: Assistant Building & Facilities OfficerLocation: Office based – Market Harborough, LeicestershireStatus: PermanentHours: 37 per week – flexi schemeGrade: Grade 4 (£25,979 to £27,803)Car user: CasualFree office parkingGenerous annual leave entitlementLocal Government Pension SchemeHarborough District Council’s vision is to work with communities in a vibrant, safe and prosperous district and to bring the best opportunities to all.We have an exciting opportunity for an experienced facilities management or estates professional to manage the day-to-day operational running of The Symington Building, Harborough Market and other council properties. The Symington Building houses a number of organisations working in partnership to deliver a ‘one stop shop’ approach for customers and visit...

Your new roleHere at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP) within the A66 team. The successful candidate can be based at either our Manchester or Leeds locations, however here at National Highways, we have a hybrid working approach, meaning the role will include a combination of attending the office and other National Highways offices / sites along with agile working from home. The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakeholders ...

Your new roleHere at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP) within the A66 team. The successful candidate can be based at either our Manchester or Leeds locations, however here at National Highways, we have a hybrid working approach, meaning the role will include a combination of attending the office and other National Highways offices / sites along with agile working from home. The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakeholders ...

Job DescriptionWe are seeking an experienced HR Advisor to join our busy HR team within Education Services to deliver a professional HR service to both Managers and Heads of Establishment across Employee Relations, Workforce Planning and Attendance Management. You will provide expert technical advice, guidance and case management whilst ensuring effective interpretation and application of Council policies and procedures. You should be highly organised and have excellent administration and digital skills and experience working as part of a team with a desire to create a positive working environment. You will work directly to an HR Officer, whilst providing support and assistance to the Senior HR Officer on day-to-day operational issues and service reform projects. You will be customer fo...

What's involved with this role: Temporary Payroll Officer - FinanceReference no: Gwent BL TCL 361737Pay Rate: £14.40 per hour PAYE37 Monday – Friday, normal working hoursThis opening assignment is for 7-8 monthsCity: CWMBRANManagement Vetting (MV)NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.Support the Payroll Manager and Senior Payroll Officer in ensuring prompt and efficient processing of all pay related transactions and returns including pension contributions and other employment related payments. Key responsibilities: Ensure the accurate and timely payment of all salaries, overtime, expenses, and allowances in accordance with Force policies and Police an...

What's involved with this role: Temporary Senior Business Support Officer/Admin Job Ref: Bristol 5249058Pay Rate: £13.93 per hour PAYE Hours per week: 37 Monday - Friday, normal working hoursRole Length: This opening assignment is for 6 monthsCity: BristolHybrid workingPlease note that the daily start time and end time might vary depending on business needs.The successful candidate will deliver technical business support services to internal & external customers in one or more areas using skills and knowledge which may be unique to specific business processes.Contribute to the work of the team to ensure quality outputs, carry out support where required, promote ideas for ways of working/team development to improve outputs. At all times operate having regard to current legislation, best p...

What's involved with this role: Temporary Homeless Prevention Officer/Admin x 6 – Housing Job Ref: Tameside 0008 C28C / 1Pay Rate: £16.06 per hour PAYE Hours per week: 37 Monday - Friday, normal working hoursRole Length: This opening assignment is for 10 monthsCity: Ashton Under LyneHybrid working This role will be based within the very busy Housing Advice service providing housing related advice to a wide range of customers. Your primary focus will be to prevent households from becoming homeless through using a wide range of tools available to you. You will be expected to participate in multi-agency meetings to support those most vulnerable in our communities to ensure sustainability of tenancies and accommodation arrangements.Key Responsibilities: Work proactively to determine the dutie...

What's involved with this role: Temporary Transport Planner - Spatial & Transport PlanningReference no: Richmond & Wandsworth 7325-1Pay Rate: £17.63 per hour PAYE36 Monday – Friday, normal working hoursThis opening assignment is for 3 monthsCity: WANDSWORTH, LONDONBasic DBS disclosure requiredTo assist in the delivery of a high quality, robust and transparent decision making within tight time frames on transportation matters to ensure that the Planning and Transport Strategy Division is recognised as delivering an excellent service for all of the customers. The Transport Planner will assist a small team of Transport professionals in providing definitive professional advice for the Council, creating and applying transport policy and strategy and best practice and delivering successful plan...

OverviewCHAMP Cargosystems is one of the world’s leading providers of innovative IT logistics solutions to the global air cargo industry. Headquartered in Luxembourg, we have over 450 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta, Singapore and Beijing.Our global Enterprise and IT Solutions business is focused on delivering excellence in IT solutions to our customers. Primarily located in London, Luxembourg and Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer.We are currently looking for a Technical Support Analyst to join our team.Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo ...

Do you have excellent business administration skills with an interest in working in Adult Social Care?Do you want to work in a welcoming, rewarding, yet busy environment?Are you self-motivated, enthusiastic and have excellent organisational skills?If so, we would love to hear from you!We are seeking to appoint an 18.5 hour Co-ordination Support Officer to play a vital role in Adult Social Care providing administrative support to social care professionals. This permanent opportunity offers excellent benefits and you will be fully supported with a comprehensive induction programme and opportunities for further learning.As part of the team you will hold:-Excellent IT skills including Microsoft Word, Outlook, Excel and the ability to learn new IT systems quickly and input data accurately.Knowl...

AdvertORKNEY HEALTH AND CARECriminal Justice and Public ProtectionLearning and Development Officer (Public Protection)35 hours per weekPermanent£43,109 - £45,700 / £23.62 - £25.04 per hour (Including Distance Islands Allowance)An exciting opportunity has arisen within Orkney Health and Care to appoint a Learning and Development Officer to lead and co-ordinate the development of multi-agency public protection learning and development opportunities across Orkney.The right candidate will have significant experience in a diverse role focused upon staff learning and continuous improvement. You will be a strong communicator with experience of relationship building both internally and with partner organisations. This is a challenging role which requires the co-ordination of multiple areas of work...

We are seeking an enthusiastic Examinations Officer capable of supporting the planning and delivery of the University examinations and assessments.You will collaborate with teams across the University to support the planning and delivery of examinations and provide excellent customer service to students and other stakeholders in order to deliver an exceptional student journey.You will have experience working in a customer facing role and be confident working with students, staff and invigilators from across the University. You will be organised, flexible and efficient and be able to organise your own work and motivate yourself during peak times.The Directorate of Registry & Student Administration is ensuring that the University of Bradford has a sector leading student administration throug...

Join our Major Projects team and become a driving force behind the flourishing economic landscape of West Northamptonshire. We specialise in orchestrating expansive growth opportunities, ranging from residential urban extensions to cutting-edge logistics development. Our focus extends to fostering specialist employment opportunities, particularly in fields such as engineering and the prestigious world of Formula 1. Additionally, we are actively involved in the monumental HS2 project, contributing to its development and implementation.Collaborating with prominent stakeholders, our team shapes and influences projects of regional, national, and international significance. From the intricacies in the world of Formula 1 to the expansion of Mercedes-AMG Petronas Formula 1 team in Brackley, to Si...

Vacancy InformationThe salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.Hourly rate of pay: £16.37 - £17.78Days and Hours of Work:Monday & Tuesday, 09:00-17:00Flexi time is applicable.To start 1st July 2024.The Haddington Area Office team covers the reception at John Muir House supporting public and colleagues coming into the building for meetings or to access Council services as well as accepting payments and supporting Contact Centre calls.The Customer Services Officer is responsible for ensuring all necessary policies and procedures are followed including for banking, audit and GDPR, works with Team Leads across Customer Services and Libraries to maintain adequate staff levels and line manages the team in John Muir House.The successful ca...

What's involved with this role: Temporary Tenancy Enforcement OfficerReference no: Greenwich RQ1263442Pay rate: £19.30 per hour PAYEHours per week: 35 Monday – Friday, 09:00 – 17:30This opening assignment is for 2 months City: WOOLWICH, LondonFully office based roleA Tenancy Enforcement Officer is required to provide a comprehensive, high quality, customer focused range of front-line services to residents. To provide a highly visible proactive presence on estates and other housing land, ensuring residents are able to benefit from the peaceful enjoyment of a well-cared for environment through the enforcement of tenancy conditions and a robust response to anti-social behaviour. The role involves lone-working, home visits, block visits and outdoor work.Key responsibilities: Day to day mana...

What's involved with this role:Temporary School Organisation Officer/Admin x 5 – EducationReference no: Walsall (HQ) 16891Pay Rate: £13.02 per hour PAYE35-37 Monday to Friday, 08:45 - 17:15This opening assignment is for 6-12 months City: WALSALLStandard DBS disclosure required Hybrid workingFriday 08.45 - 16:45The purpose of the role is to prepare forecasts of mainstream pupil numbers based on information from a variety of sources including ONS and health service birth data, pupil migration data, admissions data, housing development information and the school census.Key Responsibilities: Maintain and update pupil projection databases. Liaise with the SEN Team to prepare forecasts of special school pupil numbers. Provide information to the School Organisation Manager and the Service Manage...

What's involved with this role: Temporary Business Support Officer/Admin Job Ref: Newcastle 6121314928196Pay Rate: £12.59 per hour PAYE Hours per week: 37 Monday to Friday, normal working hours Role Length: This opening assignment is for 3-4 monthsCity: NewcastleProven minute taking skills and experience are essential for this role.The purpose of the role is to provide a range of service specific business and administrative support services to make sure Directorate needs are met in line with the Cabinet’s vision, priorities and values.Key Responsibilities: Take part in identifying and embedding business process improvements. Deal with enquiries, including technical queries about the service in line with our procedures and protocols. Collate and prepare management information as needed. W...

What's involved with this role: Interim Environmental Quality Officer – Air Quality Job Ref: K&C 5247802Pay Rate: £22.36 per hour PAYE Hours per week: 36 Monday to Friday, normal working hours Role Length: This opening assignment is for 2-3 monthsCity: Kensington, London Hybrid working - 3 days on siteThe purpose of the role is to contribute to the Council’s ambition to be Greener by managing and improving air quality, both directly and through collaboration with teams across the Council. This involves mitigating and reducing the impact air pollution has on our health and the environment by reviewing planning applications and their air quality assessments to ensure the site is air quality neutral or positive. You will also assist to deliver the smooth running of the Council’s air qual...

What's involved with this role:Interim Tribunal Support/ Casework Officer Reference no: Devon 5248462Pay Rate: up to £234.23 per day PAYE depending on experience37 Monday to Friday, 08:30 - 17:00This opening assignment is for 3 months City: EXETEREnhanced DBS disclosure required Hybrid workingWrite LA responses to appeals, they don’t necessarily need to go into hearings or have experience of these. Crack on with doing responses and understand what’s involved in the casework. There is the potential that they may have to go to an occasional hearing, but the main focus of role is casework support. Need to be able to write LA responses independently so it’s really important they have experience of working in a local authority and aware of how LA’s work in terms of decision making, process, mo...

What's involved with this role: Temporary Civil Enforcement Officer x 2 – Parking Services Job Ref: Merton 5248428Pay Rate: £18.04 per hour PAYE Hours per week: 35 Monday to Friday, normal working hoursRole Length: This opening assignment is for 4-5 monthsCity: Morden, LondonStandard DBS disclosure required for this roleCandidates must be able to participate in a rota system, covering the hours of 0645-2300, Monday to Saturday and 1 Sunday in 8.The purpose of the role is to be responsible for enforcing permitted parking places and waiting and loading restrictions throughout the Borough both on and off-street.Key Responsibilities: Provide cover on day-to-day matters in the absence of the Team Leader on matters directly relating to the duties of the post holder and refer more complex issues...