3 Jobs found

If you’re a creative problem solver with a passion for customer service and process improvement, we want to hear from you.Our Customer Service Delivery team is looking for a proactive Customer Experience Improvement Specialist to drive initiatives that enhance the customer journey, streamline business processes, and elevate frontline service delivery. Based in the Customer Experience team, you will collaborate with teams across the West Midlands Combined Authority, particularly those within Transport for West Midlands. Your role will ensure customer experience is embedded in projects, influencing service design and delivery to better meet customer needs.This is a diverse role, where you’ll contribute to multiple projects, share insights, and help shape service improvements. You’ll play a k...

We are looking for a dedicated and experiencedProject Manager to join our team. This position joins the Transport Programme Office (TPO) in Transport for West Midlands’ high-performing, delivery-focused Delivery Directorate and involves managing major transport infrastructure projects. The successful candidate will be responsible for overseeing the budget, resources, risk, scope, and ensuring effective project management practices are applied.What you will be doing.Manage the budget, resources, risk, and scope of major infrastructure projects.Collaborate with internal business teams and enabling service staff.Ensure effective project management practices, including reporting, briefing notes, and change controls.Oversee and manage multiple schemes of work.Work closely with the team in the s...

We are seeking a highly skilled and experienced Project Controls Lead to join our team. This critical role joins the Transport Programme Office (TPO) in Transport for West Midlands’ high-performing, delivery-focused Delivery Directorate and involves establishing and maintaining project controls for each project within a major transport programme. The successful candidate will be responsible for setting up consistent controls for cost, schedule, and scope, ensuring that project progress is documented accurately and consistently across the board.What you will be doing.Establish and maintain project controls for cost, schedule, and scope.Develop and implement reporting platforms to document project progress.Collaborate with project teams to ensure consistent application of controls.Aggregate ...