3 Jobs found

Regional Partnership Manager c.£66500 per annum South East Permanent Remote Working Join us at the Money and Pensions Service (MaPS) as a Regional Partnership Manager. This role offers you the chance to make a significant impact by building and maintaining relationships with third-party organisations to expand our reach in money guidance, pensions, financial wellbeing, and debt advice. As the face of the organisation in your region, you will focus on delivering our services and convening local partnerships to enhance our impact You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing. Role Overview The Regional Partnership Manager will report directly to the England Partnership & Engagement Manager. In this role, you will be respo...

Quality Manager - Design and Implementation c.£60000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Quality Manager in the Customer Experience and Quality (CX&C) team. This role offers you the chance to make a significant impact by influencing design and implementation of our services, ensuring interactions and customer journeys meet high-quality standards and deliver positive customer outcomes. You will support both our Advice and Guidance Services and facilitate wider-reaching workstreams, maintaining compliance with FCA-approved MaPS Standards across both grants and contracts as well as internal service delivery. You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing. Role Ove...

Lead Quality Manager – Design and Implementation c.£65000per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Lead Quality Manager. This role offers you the chance to make a significant impact by leading the teams input into the design and implementation of our advice and guidance services, ensuring high-quality information and a positive customer experience. You will support service delivery functions through mechanisms like delivery model assessments, commercial activity, and service design. Additionally, you will lead workstreams focused on developing customer experience and quality assurance methodologies. Championing the voice of the customer, you will drive service improvement and ensure compliance with FCA-approved MaPS Standards. Yo...