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ABOUT THE VENUE:Set against the backdrop of dramatic Highland wilderness, this 5-star luxury hotel stands as one of Scotland's finest establishments. Housed in a magnificent Victorian hunting lodge and surrounded by 58 acres of pristine grounds, this property represents the pinnacle of Scottish hospitality, featuring a 3 AA Rosette restaurant, world-class whisky collection, and exceptional guest experiences.KEY RESPONSIBILITIES:• Oversee all aspects of guest relations and front of house operations • Lead, mentor, and develop the guest services team • Manage guest feedback and maintain exceptional service standards • Coordinate with all departments to ensure seamless guest experiences • Handle VIP guests and special requests • Create and implement guest experience initiatives • Maintain str...