5 Jobs found

Are you passionate about ensuring exceptional customer service and fostering continuous improvement? Do you thrive in a dynamic environment where you can make a real difference? Join our Customer Service team as a Quality Assurance Complaints Officer and play a pivotal role in enhancing complaint handling and delivering a high standard of service to our community.As a Quality Assurance Complaints Officer, you will be responsible for processing customer complaints, overseeing and improving our complaints handling process. This role will involve ensuring compliance with the Housing Ombudsman Complaint Handling Code, conducting quality assessments, and delivering training to ensure best practices are upheld across all service areas. You’ll act as a key figure in driving a customer-focused app...

We have an exciting opportunity within the busy Shared Revenues Partnership for a Revenues Manager.You will be responsible for the day-to-day leadership and management of the Revenues and Inspection service for the Shared Revenues Partnership (SRP). Reporting directly to the Revenues Head of Service you will ensure the day-to-day activities necessary for the efficient and effective collection of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments are administered efficiently and accurately and to agreed service standards and policies and procedures for three Local Authorities: Babergh District Council, Ipswich Borough Council and Mid Suffolk District Council.You should have:2 A-levels, an ONC/OND or an NVQ level 4 and/or 3 years qualitative experiencePrevious experience in a b...

Working with a variety of officers and managers across Housing services, you will support, plan and lead the delivery of exciting improvement plans and projects benefiting Council tenants and council property.The role will have a hybrid approach to working location. Initially the greater focus will be based at home or in the office, dependent on your choice. When projects scale and approach key delivery timelines, you will be required to focus more time to the office and site as required. Your projects will have a mix of back office and customer focussed delivery with a need to coordinate closely with our Maintenance and Contracts department on housing improvement schemes.It is essential that the Project Officer has excellent communication, planning and document management skills. The abil...

You will be a key member of the HR team providing high-quality advice and guidance across thefull range of HR, establishing yourself as a key professional advisor whilst at the sametime embedding and maintaining systems, policies, procedures and best practice.You will provide generalist HR advice to dedicated service areas at all levels of the organisation and must have experience of managing ER casework, including but not limited to, active involvement in disciplinaries, formal absence meetings, grievance investigations and restructures.You must have up to date knowledge of Employment Law and its practical application and hold a CIPD qualification at a level 5 or above or be working towards one. The qualities you must have are excellent verbal and written communication skills and attentio...

We are currently looking for a HEARS Responder to join our Home Emergency Alarm Response Service (HEARS) team.We are looking for a highly motivated individual to join the HEARS team. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.Our HEARS Responders provide emergency alarm response to HEARS customers across Ipswich and the surrounding suburbs. The team specialise in the provision of first aid and are manual handling specialists, assisting fallen and/or injured individuals with the use of specialist equipment, leaving them safe and comfortable in their own home, allowing customers to maintain their independence.The day shift will be based at Grafton House (Ipswich Borough Council HQ) and you will respond to emergency calls from this location....