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Are you passionate about engaging with people and giving them a voice? Are you someone who can foster an open and positive complaints culture that learns from resident feedback?We have a new and exciting opportunity for a Housing Complaints Officer to join our Housing Services and Strategy team. This role has been created to support our journey in developing a resident-centric and open approach to complaints handling, driving forward analysis of complaints data and developing a lessons-learnt approach that will help transform services and improve customer satisfaction. We are seeking a highly organised, flexible and motivated individual who will be responsible for managing all aspects of Stage 1 complaints relating to the Council’s Housing Service. You will need to be articulate, have exce...