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  • Company ESSENTIAL EMPLOYMENT LTD in Truro
    24.03.2024 Updated on: 26.03.2024

    Customer Experience Officer needed in Cornwall (Home Working).The rate is £19.00ph PAYEThis is a temporary roleThe reference number is: 5246680The successful candidate will support the centralisation of the Directorate feedback process. The feedback process covers compliments, comments/suggestions and complaints.The role will have the ability to directly influence our customer satisfaction by being the voice of the Directorate, delivering a consistent response to residents whilst ensuring that we have in place an ethos of continual improvement.The post holder, while being primarily customer focused, will be responsible for producing responses to feedback (including multi-service cases, and enquiries from stakeholders such as MPs, Councillors and the Local Government ...

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