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**This position is based in Cumbria and requires a SC clearance, meaning 5 complete years residency in the UK up to present dateYour job in a nutshell:The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK!The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed accurately. The 1LS Agent will also be expect to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles.The environment in which this role operates is fast paced and continually challenging.What will you be doing:Communication: Demonstrates...