2 Jobs found

Come and make a difference at Karbon as a Senior Complaint Case Handler We're on the lookout for a skilled and experienced professional to join our Customer Feedback Team in the role of Senior Complaint Case Handler. As a Senior Complaint Case Handler, you'll be at the heart of ensuring our customers feel heard, valued, and supported-making a real impact on how we learn from feedback and continuously improve. The Customer Feedback team supports Karbon in delivering an excellent customer service through delivery of Karbon's Complaints, Compliments and Suggestions service. About the role As a Senior Complaint Case Handler, you'll take the lead on managing Stage 2 complaints through to resolution. You'll conduct thorough investigations, communicate directly with customers, and collaborate w...

Come and make a difference at Karbon as a Money Matters Caseworker We are looking to appoint a suitably qualified and experienced individuals to the role of Money Matters Caseworker in the Money Matters Team. The Money Matters Team provides a full welfare rights and money advice service About the roleAs a Money Matters Caseworker, you could start the day helping a client in crisis and end it researching the finer points of managed migration before writing a PIP appeal submission. On the way, you might make referrals for debt advice or help someone to access employability support. From providing one off advice, working with partners to help people remove barriers to achieve their goals, and supporting clients with multiple complex cases two days are never the same for a Money Matters Casewo...