2 Jobs found

The role Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Leeds GarforthGuest Service Assistant duties include: supporting your hotel in achieving all brand and company metrics and objectives building and developing relationships with guests, assessing their needs and flexing style and approach appropriately? ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation? following SOPs to ensure consistent hospitality for all guests maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG...

The role Our Business Excellence Managers lead on-property teams overseeing the smooth running of the day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based from our attractive Holiday Inn Leeds Garforth hotel LS25-1LH Business Excellence Managers duties include: Setting and achieving revenue and guest satisfaction targets. Managing budgets, controlling expenditure and overseeing major events. Recruiting, training and managing hotel employees. Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities. Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance. Other businesses may ...