1 Jobs found

Strategy & Engagement, HousingSalary Grade 6 i.e. £32,654 - £35,235 per annum.Permanent Full Time, 37 hours per weekThis is an exciting time for the Customer Experience Team, we are reviewing the current operating model and are changing the way we work to make us more effective. We are looking for an experienced Senior Customer Experience Officer to manage this team to deliver a consistent, fair, and impartial complaints investigation process for our customers and provide a point of contact for our complainants, leading, and coordinating investigations and responses. In addition to this they will support the Head of Housing with the investigations of Stage 2 Complaints and provide information for all the Ombudsman referrals.This role will be key in driving and enhancing our customer/people...