2 Jobs found for job technical-problem-analyst in United Kingdom

Lead Analyst (Youth Employment and Opportunities)2 year Fixed Term ContractJob purposeThis Lead Analyst role has a focus on youth employment and opportunities. The postholder will drive the delivery of strategic analysis to inform strategy and policy as well as understand delivery across the seven priorities within the GMCA Youth Employment and Opportunities Strategic Framework: improving careers provision, quality workplace experiences, integrated technical education, inclusive youth employment, digital services, and the Greater Manchester Baccalaureate (MBacc). This role will also be a key enabler to the analytical function that underpins the Mayor’s Greater Manchester Baccalaureate priority by delivering the data and analysis required to inform, understand and respond.This is an excitin...

*This position is based in Westlakes Science Park, Cumbria and requires a SC clearance, meaning 5 complete years residency in the UK up to present dateYour job in a nutshell: The Service Desk team work with Partner teams to deliver IT services for approximately 14000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed accurately. The 1LS Agent will also be expect to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles.The environment in which this role operates is fast paced and continually challenging.What will you be doing: C...