2 Jobs found for job service-desk-engineer in United Kingdom

An exciting opportunity has arisen within the IT team for a Support Engineer.Working with infrastructure and deskside support colleagues you will be providing deskside support to both colleagues and students across all four campuses. You will take turns on a rota for Service Desk, which can be offered on an ad-hoc basis from home.The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students.Technical skills required are: knowledge of PC, Mac and IOS / Android devices, multifunction printers, Active Directory, networking, a working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You will possess excellent organisational and proble...

The EUS Engineer works as part of a large team providing support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution. What you will be doing:-Taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution-Completing approved work requests accurately within the agreed SLA-Performing administration of software distribution, desktop security and remote support tools and utilities-Installing, configuring, and ensuring the on-going usability of deskto...