5 Jobs found for job housing-complaints-officer in United Kingdom

Are you passionate about ensuring exceptional customer service and fostering continuous improvement? Do you thrive in a dynamic environment where you can make a real difference? Join our Customer Service team as a Quality Assurance Complaints Officer and play a pivotal role in enhancing complaint handling and delivering a high standard of service to our community.As a Quality Assurance Complaints Officer, you will be responsible for processing customer complaints, overseeing and improving our complaints handling process. This role will involve ensuring compliance with the Housing Ombudsman Complaint Handling Code, conducting quality assessments, and delivering training to ensure best practices are upheld across all service areas. You’ll act as a key figure in driving a customer-focused app...

Contract Type: PermanentSalary: Grade E SCP 11 £27,269 - SCP 16 £29,572Hours Per Week: 36 hours Base Location: Tameside Housing AdviceAssessment Date: To be arrangedThe RoleTameside Housing Advice Centre is a busy fast paced customer facing service offering housing advice to anybody that requires it. Contacts can be in person, over the phone or electronically and a rapid response is required to ensure we can prevent homelessness whenever possible. These roles are an integral part of the team being the first point of contact for all customers, some of which may require additional support o understand how to access the service.In addition to working with our customers, the role will also include some administrative tasks such as processing invoices, updating systems, assisting officers with ...

Housing Standards OfficerDirectorate: Environmental and Community ServicesDepartment Housing Services Hours: 37 hours per week Salary: Grade G - £37,938 to £41,511 per annumLocation: Long Eaton Town Hall, Derby Road, Long Eaton, Derbyshire, NG10 1HU Hybrid working availableThe council improves people’s lives by making their homes healthier and safer through working with residents, landlords and other organisations. If you are passionate about making a difference to people’s health and wellbeing, and your first priority is the resident before the building, this is an opportunity to join a team committed to tackling some of the roots of poor physical and mental health by improving homes. You will take a leading role in improving residents’ homes and communities by investigating housing compl...

If you consider yourself an innovative, supportive, positive and flexible person, this role could be for you!Who?We are looking for someone with a proven track record in tackling anti-social behaviour and supporting residents to join our team. What will you be doing?• Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for residents.• Prioritising serious cases of ASB, for example, domestic violence.• Conducting thorough investigations, gathering evidence, preparing legal paperwork and attending court hearings.• Building and maintaining strong relationships with key stakeholders and partners.• Delivering a five-star service to residents and partners in line with Wealden’s standards.• Providing reports in line with Wealden’s performance ind...

We have an exciting vacancy for a Housing Management Officer on a permanent, full-time contract for 37 hours per week.At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a good work-life balance and offer a variety of flexible working practices and hybrid working opportunities. About you...We are dedicated to making a difference for vulnerable individuals and you can support us to do this. Every day, we respond to the needs of homeless clients in temporary accommodation, ensuring our accommodation meet health and safety regulations. Our goal is to provide a safe, secure environment and help people get back on their feet quickly.The ideal candidate will have pr...